Our team
We advocate for the positive impact travelling can have in the world. We are Eurail and we have all the stops to take our customers’ curiosity further. To be more precise: there are more than 30,000 destinations in Europe ready to be discovered with one Pass.
If we are going to inspire the world, then we need the right people around us. We are proud of our culture at Eurail. We're a diverse team (more than 50 nationalities!) of talented and passionate colleagues who have a real curiosity for the world around them.
We strive to ensure that all of our people have the chance to innovate, influence and grow. With our international and passionate team (working hybrid, from our office in Utrecht and working from home), we believe that creative thinking and diversity help to improve our brands and ultimately create a unique and repeatable experience for our customers.
We’re on the search for…
We are an e-commerce company where your main playground will consist of an AWS environment (elastic compute cloud and lambda’s) with Adobe Experience Manager as the CMS and Commercetools as the e-commerce engine. On top of that, the IT landscape consists of an authentication system (for the account across all our channels), payment, a B2B distribution system including a mobile pass system and paper fulfilment, a BI environment including a DWH and marketing automation tooling.
Besides the Interrail and Eurail passes, we have an IOS and Android travel app that our customers use during their trips in Europe. We also offer a complete train seat reservations portal for our travelers. All these systems are interconnected with each other. Our objective is to have a fully microservice-based infrastructure.
Eurail is growing, and besides a B2C and B2B environment, we are connecting to more institutions like the European Commission with the DiscoverEU initiative.
We're looking for a support engineer responsible for proactive support in the operational part of the IT infrastructure. You and your team will maintain, improve, and work together with the developers of the five Product teams. You will also play an essential role in translating and analysing customer feedback to improve the systems further.
At Eurail, we are working in an Agile way, and we use the SAFe framework from strategic to daily operational work. We currently make our DevOps way of working more mature, and you can be part of this journey!
What you’ll be doing
You’ll be joining the IT Operational Excellence team, reporting to the Head of IT, where your primary activities will be:
Our offer
What we’re looking for in you
We’re looking for talented people who go ‘One Stop Further’ and have the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity.
In terms of your experience and strengths, we’re looking for;
Bonus points if you have:
Curious to apply?
Apply directly via our website (https://jobs.eurail.com/en/vacancies).
If we feel you might be a good fit, the next step is a fairly informal interview with some of your potential new team members. For you, this is helpful to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.
In the meantime…
Following your application, we will provide you with an update, even if you are unsuccessful. We appreciate the effort it takes to apply for a new role so we ensure that we respond to every candidate.
If you’re curious to know more, why not check us out on LinkedIn and get a feel for our culture, our values, and our place in the world. And we’re eager to answer any questions you might have too… just send them over to jobs@eurail.com and our People & Culture team will pick them up.
856953062
Fixed Term Contract
Full-time
Day
Utrecht, Netherlands
3511SB Utrecht