Eurail B.V.

Product Specialist

We advocate for the positive impact travelling can have in the world. We are Eurail and we have all the stops to take our customers’ curiosity further. To be more precise: there are more than 30,000 destinations in Europe ready to be discovered with one Pass.

If we are going to inspire the world, then we need the right people around us. We are proud of our culture at Eurail. We're a diverse team (49 nationalities!) of talented and passionate colleagues who have a real curiosity for the world around them. We like thinkers and do-ers, and people that ask a lot of questions.

We strive to ensure that all of our people have the chance to innovate, influence and grow. With our international and passionate team (based in Utrecht and working from home), we believe that creative thinking and diversity help to improve our brands and ultimately create a unique and repeatable experience for our customers.

We’re on the search for…

Are you a talented Product Specialist with a strong eye for detail and a passion for rail travel? Are you ready to take on a new challenge in the world of European rail passes? Join us on our exciting journey as we spark the curiosity of travellers from all over the world to discover every corner of Europe by train. As our Product Specialist you will contribute to a positive customer experience and the success of Eurail by managing and maintaining the core Pass product information in close co-operation with internal and external stakeholders.

What you’ll be doing

As our Product Specialist you will lead and drive the accessibility and completeness of our Pass’ product specifics including information on product details and the Pass’ usability in each of the 33 participating countries. Reporting to the Head of Marketing, you’ll work with stakeholders across the organisation like Customer Service, product teams, and Content, as well as external railway and ferry representatives. As the go-to expert for Pass product information, your main activities will include:

  • Own, maintain and refine the Pass validity details and liaise directly with our members carriers and partners on a day-to -day basis, to obtain correct and up to date information.
  • Own, maintain and refine Interrail/Eurail Pass product information specifics like product portfolio details and product conditions.
  • Maintain and keep up to date all product details within CMS systems.
  • Handle and respond to product related questions from internal and external stakeholders (e.g. Customer Service team, Community Manager, and member railway carriers).
  • Communicate and collaborate with various internal stakeholders to make sure the product information is clear and consistent for customers throughout the different channels (e.g. Website and App).
  • Support the content management and customer service team by providing expertise to ensure the correct information about the product is provided to customers and distributors.
  • Co-ordinate development and distribution of regular Product Newsletters.
  • Support collaboration and build strong relationships with external operational contacts from railway and ferry carriers across the various European countries.
  • Contribute to innovations in the management of product information to support the goal of having ‘single source of truth’ for all stakeholders.

Our offer

  • You have the flexibility to manage when and where you work, with our hybrid way of working. Whether you need collaborative, quiet or social time, either face-to-face or online, everything is possible, but keep in mind that is necessary to come to the office some days per week. 
  • The opportunity to make a visible contribution, working in an agile way within your team and across the company. 
  • A complimentary NS train card to travel across the Netherlands for work and leisure.
  • An annual free global travel pass for you and a companion, so you can explore Europe with your family or friends and share the same experiences as our customers.
  • An annual team trip across Europe to experience our product first-hand.
  • Support for your wellbeing through a generous personal allowance.
  • The autonomy to develop your own personal and professional growth plan using your individual training budget.
  • An enhanced annual leave package of 28-30 days, plus study days, volunteer days, and Good Friday.
  • Salary Scale: 58, Monthly gross salary (excluding 8% allowance): € 3000 - 4000 based on experience. 

What we’re looking for in you

We’re looking for talented people who go ‘One Stop Further’ and have the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity.

In terms of your experience and strengths, we’re looking for; 

  • Bachelor or master’s degree in communication, business administration, or similar.
  • Minimum of 1 years’ work experience. Experience within the Travel, Tourism, or Transportation industry is a plus.
  • You are proactive and responsive, and confident dealing with both internal and external stakeholders.
  • Analytical, with an eye for detail. You take a structured and organised approach while maintaining accuracy.
  • Ability to identify and navigate roadblocks and risks, regardless of direct responsibilities.
  • Can easily communicate complex information in an easy-to-understand way
  • A natural at building strong working relationships with people from different nationalities and functions in and outside the organisation.
  • Excellent English communication skills both verbal and written. Additional languages are a plus.
  • Your values match with ours - you’re results-driven, forward-thinking, caring and embrace diversity.
  • Feel at home in an online, Agile environment.

Curious to apply?

Apply directly via our website (https://jobs.eurail.com/en/vacancies).

  • Please submit a motivational letter, with your resume in English (our business language)
  • To show off your skills, we may also ask you to complete a short assessment as part of the process

Unfortunately, we cannot accept applications via Indeed or other recruitment websites, as these sites bypass our recruitment system, which is in place to ensure compliance with GDPR and our inclusion and diversity policy.

If we feel you might be a good fit, the next step is a fairly informal interview with some of your potential new team members. For you, this is helpful to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.

In the meantime…

Following your application, we will provide you with an update, even if you are unsuccessful. We appreciate the effort it takes to apply for a new role so we ensure that we respond to every candidate.

If you’re curious to know more, why not check us out on LinkedIn and get a feel for our culture, our values, and our place in the world. And we’re eager to answer any questions you might have too… just send them over to jobs@eurail.com and our People & Culture team will pick them up.

Due to GDPR, we ask that you don’t apply for vacancies via jobs@eurail.com or send us any personal information (other than your name and contact details).

Reference No:

384165835

Region:

  • Utrecht

Job type:

Fixed Term Contract

Working hours:

Full-time

Working days:

Day

Location:

Utrecht, Netherlands

Company homepage:

https://www.eurail.com/

Office address:

3511SB Utrecht